Privacy Policy

PRO-MAPP Limited is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 2018 (the Act), our Organisation name is PRO-MAPP Limited and our Registration reference is ZA287125.

Information we may collect from you

We may collect and process the following data about you:

Information and data that you provide by amongst other things filling in forms on our site www.PRO-MAPP.com (our site) or using our software or Apps. This includes information at the time of registering to use our site or requesting further information from us. We may also ask you for information when you report a problem within our site.
If you contact us, we may keep a record of that correspondence;
Details of your visits to our site.
If using a smartphone or web browser the browser type, version and device information

IP addresses and cookies

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Use of cookies by PRO-MAPP

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org .

Google Analytics

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout .

YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page .

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to third parties. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Storage of your personal data

By submitting your personal data, you agree to our storing and processing it. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All patient identifiable information we collect is automatically encrypted using an industry standard AES algorithm and is stored on or within servers which are secure and comply with ISO 27001. Safety features to protect information against unauthorised access in the event a portable device with access to the Products is lost or stolen are in place and systems are capable of withstanding a determined and intelligent attempt to access the information without permission.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data if being transmitted from your own device, or that of a third party transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

By submitting data you agree to us using your information in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer;
To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
To carry out our obligations arising from any contracts entered into between you and us; and
To notify you about changes.

If you are a registered user and have agreed to our patient terms and conditions, we will only contact you by electronic means (email or text) with information about services similar to those which were the subject of a previous agreement with you.

If you are not a registered user we will contact you by electronic means only if you have consented to this.

If you do not want us to contact you in this manner, please use the unsubscribe link provided on the bottom of all electronic communications from us.

Unless legally obliged to do so we do not disclose information about identifiable individuals to any other third parties, including but not limited to hospitals and pharmaceutical manufacturers, but we may provide them with aggregate information about our users (for example, we may inform them of the number of patients who had a particular type of operation at a particular hospital), only in such cases as there are no other contractual restrictions on our doing so.

Disclosure of your information

We may disclose your personal information to third parties:

To carry out our obligations arising from any contracts entered into between you and us;
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets in order to continue providing the service;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of our users, or others.

Disclosure of your information to health care providers

We will only disclose information about registered users to third parties who are directly involved in delivering care, have a statutory right to access information with the correct authorities, or authorised by them, provided that registered users have consented to their information being used in this way.

The information collected may be used to produce data sets for the people and organisations responsible for the commissioning and provision of your health care services. The information may also be used to help further the research into both the condition for which you are receiving treatment and the design of the survey you have completed.

With your permission, the personal and survey data that you provide and other information will be held securely by PRO-MAPP who may provide the information collected to the parties involved directly in the commissioning and provision of your health care services.

By completing a PRO-MAPP questionnaire you are giving your consent for the information provided to be used for the purposes set out above.

As part of the survey process you will be asked to register with PRO-MAPP. This is not compulsory but it will mean you agree that:

Your personal details and other relevant health information related to this and other PRO-MAPP questionnaires will be stored securely in your PRO-MAPP account.
Your personal details (email and mobile phone number) can be used to send you related follow-up questionnaires in the future.
Your personal information will be handled securely and it will be anonymised after analysis and before any publication.
The data collected via your PRO-MAPP login on any application or website is and remains your property and all your records will be deleted upon receipt of an acknowledged and authenticated email sent to delete@PRO-MAPP.com
Data belonging to you that has been shared or is information provided to your clinician following a request may not be deleted, all personal details will be deleted.
Data belonging to you that has been shared with a third party is deemed to be the property of the third party. PRO-MAPP will provide a list of organisations who have accessed the system and may have viewed or used your data but cannot delete or request such data be deleted from third party systems.
To delete any data from a third party the third party must be contacted directly by you and requests and actions subjected to local governance policies and protocols.

By completing a PRO-MAPP questionnaire, you are agreeing that your personal information may be shared with healthcare professionals involved in your care and on an anonymous basis for research. If you do not wish for your information to be shared with healthcare professionals involved in your care then please do not complete the requested questionnaire.

Your participation is voluntary, as is your registration with PRO-MAPP. If you do not want to take part or register, do not fill in the questionnaire or register. You may complete a questionnaire without registering but you may have to enter personal details again should you complete another PRO-MAPP questionnaire.

The quality of our products and services and the value of our service to our clients are paramount to us and PRO-MAPP will always strive to meet our clients’ contractual requirements. We shall ensure a compliance review is carried out against our own processing activities as a Data Processor when supplying software products service solutions to our clients.

If you have any queries about this questionnaire, please email patient@PRO-MAPP.com

Your rights

You have the right to ask us not to process your personal data for any of the above purposes at any time by contacting us at support@PRO-MAPP.com .

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

In the event of you instructing us to delete all data relating to you we will do so upon receipt of a Section 10 notice. This is a communication from you to us explicitly requesting we delete all your information from our system. We will also provide you with a list of Data Controllers in common (for example a provider involved in your care delivery) who you may need to issue a Section 10 notice to as well should you so wish, which will be subject to the third party’s policy.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@PRO-MAPP.com .

Thank you for visiting our site.